Not receiving emails with login, sign up, or verification codes?

If you're not getting a login code, sign-up code, verification email, or password reset email from Canva, start by checking your spam folder, confirming your email address, and requesting a new code or email. If that doesn't work, use the options below to recover access or contact support.

Try these before reaching out:

1. Check your Spam, Junk, or Promotions folder — search for "Your Canva code".
2. Request a new code or email — codes expire 10 minutes after they're sent. Select Resend code to request a new one.
   • Tip: Avoid selecting resend more than once in quick succession. Sending too many requests close together can delay delivery.
3. Check your email address — make sure it matches the one on your Canva account. If it's mistyped and you're logged in, you can update your email address. If you're logged out and can't log in with the correct email, use the account recovery form below.
4. Add Canva to your safe senders list — add no-reply@canva.com and no-reply@account.canva.com to your contacts.
5. Check your inbox storage — if your email storage is full, delete emails you no longer need to make space for new messages.

If you no longer have access to the email on your Canva account, for example, because:

• Your school or employer changed its email domain
• Your organisation deactivated your school or work email address
• You've lost access to the inbox entirely

You won't be able to receive verification codes through the standard flow. In this case, you'll need to submit an account recovery request.

Have these details ready:

• Your old email address (the one on your account)
• Your new email address (where you can receive messages now)
• Any designs, projects, or brand details that help verify your identity (e.g., design names, team name, billing history)

Our team will verify your identity and help update your account email so you can regain access.